My car passed its MOT last week, we’re meeting with my eldest daughter’s tutor tonight, and I have an objective reporting and setting meeting with EBC next week. We review all the time, often formally (appraisals), sometimes legally (the MOT), maybe not always as often as we should (medicals, servicing, finances…). But do you take the same approach with your services? After all, if you’re putting so much time into planning, rehearsing and programming your services, would it not be wise to also review them after they’ve happened.
What is the purpose of a review? Well if we look at some of the examples I’ve outlined above, I would say they boil down to three key things:
- Is everything working as it should?
- Are there any causes for concern?
- Is there any room for improvement?
So with my car MOT, it passed (everything is working as it should be), the rear tyre is worn within required limits (cause for concern) and my clutch is quite worn but working (room for improvement).
The Sunday follow up email
I talked about routines and habits on Monday, and one of the habits Chris, our senior pastor and I have got good at is the Monday review email. It’s nothing too formal, but most Mondays we mail each other about the previous day’s services while it’s still fresh in our mind, after there has been some breathing space. There’s nothing worse than critiquing yourself or someone else straight after you’ve done it…(although I do find there will always be members of your congregation who think it’s the best time to remind you of the wrong chord/forgotten words/faux pas which you made in the talk). We cover exactly the same three things:
- What worked,
- Were there any causes for concern, and
- What could we improve?
This doesn’t feed into any great review system, we don’t do five star ratings and if the guitarist put his capo on the wrong fret (me two weeks ago….), it doesn’t reflect in their appraisal. But what it does allow us to do is to continually tweak and modify our services, much like tuning an engine, so we can get the best out of our teams, our facilities and our content, and the services we deliver every week can communicate the message in the best way possible. We have made great leaps in previous years with our facilities (we had a major spend on sound, lights and media), our teams (using the facilities and changing the way we rehearse and organise our bands) and our messages (the structure and delivery of our sermons), so arguably we are already creating really good services. Going back to the engine tuning analogy, once you’ve made the obvious big changes and made huge leaps in performance, anything above and beyond that consists of small adjustments for small percentages of difference. But they’re worth doing, and doing regularly. Look at time and money which is spent on Formula One cars, measuring, adjusting and refining so they are at their absolute peak performance when the difference between first and second can be fractions of a second, any performance benefit no matter how small can make a crucial difference.
So a clumsy transition, a typo on a newsletter, withered plants in the lobby…none of these things are going to make a big difference to the content of the message, or diminish the truth of what is being shared. But they are small things which can make an impression on visitors, and when viewed as a whole, can decrease the effectiveness or our services. If our God is so worthy to be praised, if He is the great provider and source of every hour, if we as the church care so much about seekers and the lost…why are we His church not making the effort to at least keep the place tidy and serve good coffee?!
We continue to review weekly, our emails mean we tweak and adjust each week, we regularly praise, appraise and train our volunteers as to how and why they are serving, because vision leaks, and we do need to be reminded. And the more we do this, the better our services become, the bigger our congregation grows, and the message we deliver becomes clearer, goes deeper and remains memorable long after it has been received.
So the next time you’re in one of your services, whether serving or observing, try and look at it with different eyes, and see what small improvements you could make to go from good to great…great to awesome….awesome to spectacular…and so on!